Last Updated: February 5, 2021
What Information does Faire Collect?
We collect information about your use of our Services. We also gather various types of personal information, as explained in more detail below.
We use this information internally in connection with our Services, including to: personalize, provide, and improve our Services; allow you to set up a user account and profile; contact you and allow other users to contact you; enable fulfillment of requests for certain products and services; and analyze how you use the Services. In certain cases, we may also share some personal information with third parties, but only as described below.
Information You Provide to Us:
We receive and store any information you knowingly provide to us. If you create an account or place an order with us, we may collect personal information such as:
When you register as a Retailer with Faire, we will collect your first and last name, email address, phone number, business address, website, store name, store address, years you have been in business, and projected sales figures.
If you place an order to purchase goods from Brands through Faire, we will also collect information to facilitate that order, such as your shipping address, Tax Identification Number, and payment information.
In some cases, we may request additional information to validate your business, such as photos of your store or your social media profiles. In some cases, we may request information such as your Social Security number or financial or lease records to establish your account limits.
Brands (i.e, Makers):
When you register as a Brand with Faire, we will collect your first and last name, brand name, website, address, phone number, and information about your brand such as the primary category of products you provide, the countries you operate in, and your social media profiles.
If you are accepted as a Brand for Faire, we may ask for additional information to build out your profile such as your profile photo, wholesale pricing and order requirements, and years you have been established.
When you receive an order through Faire, we will collect information to facilitate that order, such as your Tax Identification Number, tax class, and bank account information so we can pay you.
Optionally, you may choose to provide information about your existing retail customers to refer to Faire, such as their name, store name, and email address.
Using the Services
When you browse and use our Services, we collect information about the items you browse, show interest in, and buy. Some of our Services allow you to create audio-visual content, which will be streamed live to other Faire users. These Services will access the camera and/or microphone on your device and record your image and voice.
Communication with Us
We collect personal information from you when you communicate with us, for example when you request information about our services, contact our Support team, apply for a job, or register for our newsletter.
Surveys, Sweepstakes, and Contests
We may ask you to participate in optional surveys, where you may be asked to provide personal information.
Additionally, we may conduct sweepstakes or contests where you may be asked to provide personal information. This information may be used to contact you about the sweepstakes or contest, and for other promotional and marketing purposes, as permitted by law. Additionally, note that some jurisdictions require us to publicly share information about sweepstakes and contest winners.
Forums and Social Media
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, the type of browser and/or device you’re using to access our Services, and the page or feature you requested.
These technologies are small data files that we transfer to your browser or device that allows us to provide and enhance our Services. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of these technologies, but this may prevent you from taking advantage of some of our features.
We may use analytics service providers, including Google Analytics, to collect information regarding visitors to our Services, such as their behavior on our Services or information about their demographic. For more information about Google Analytics, see https://www.google.com/policies/privacy/partners/. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. At this time, we do not respond to nor honor Do-Not-Track signals from web browsers.
Information Collected from Third Parties
We may collect information about you through a referral program, such as when a Faire Retailer or Brand refers one of their existing customers, leads, or partners to Faire. If you have been referred to Faire but wish to opt out of emails from us, please contact us as explained below.
If you access our Services through a third party or social networking site, we may collect information about you from that third-party application if that information has been made public via your privacy settings with that third party. For example, if you register for Faire with Facebook, we may collect your name, profile ID, location, gender, profile picture, and list of your friends.
We may receive information about you from other sources, including to supplement the information we have collected about you. In some circumstances, we may receive payment performance information to evaluate your eligibility for extended payment terms (such as Net 60).
We may offer third-party integrations. If you choose to integrate third-party applications with Faire, we will collect personal information as part of that integration. Because each third-party service you may choose to integrate collects different personal information, the detail in which information will be collected will be explained during the integration setup process. For more information on integrations, please contact us as described below.